Terms and Conditions
Please read our Terms and Conditions (“the Terms”) carefully before booking classes. By booking a class or signing up for a membership, at the end of this document you are confirming that you have read the Terms and agree to be bound by them. These Terms together with the items listed below, constitute a contract of membership between you (the client) and us (ChromaYoga)
All classes, courses and workshops are supplied by ChromaYoga, (whose registered office is 45 Charlotte Road, London EC2A 3PD), subject to the following express Terms. In these Terms “we”/”us”/”our” means ChromaYoga. And “you”/”your”/”yours” means you, the direct client.
DATA PROTECTION NOTICE: We, ChromaYoga, will use your personal details and information to provide you with use of our services and facilities, to administer and maintain our membership records, to process your application and payments, to verify your identity and to carry out market research. We may keep your information for a reasonable period for these purposes. We may share your information with our service providers in order to provide you with ChromaYoga services, and with other third parties to comply with our legal or regulatory obligations, for the prevention of fraud or other crimes, and in the case of medical emergencies. If your personal details change, if you change your mind about how you wish to be contacted, or if you have any queries about how we use your information, please let us know by contacting firstname.lastname@example.org. You hereby consent to the use of your information, including sensitive personal data relating to your health and fitness, for the reasons and in the manner set out above.
1. BOOKING CLASSES
The cost of each class/course/workshop will be shown clearly on the website. If a member, all classes included in your chosen membership type will have no cost attributed to them. Additional classes/workshops / courses must be paid for at the time of booking.
Bookings can be made 14 days in advance via the online timetable on the website, through an email to or in person at our premises. It is your responsibility to ensure that you have made your booking and submitted payment correctly.
2. MEMBERSHIP CONTRACT PERIOD
If you sign up to the Anytime, Weekday or Off-Peak membership, your membership will expire 12 months after your join date with a minimum initial 3 month period until you provide one calendar months’ notice that you wish to end the contract. Our 1 Month Membership is rolling and can be cancelled anytime.
3. PAYMENT FOR DROP IN
If you wish to pay for classes/workshops /courses/ promotions via the pay-as-you-go / drop in option: Payment for your class/course/workshop may be made by cash, credit card or debit card. Payments can be made online or in person at ChromaYoga.
4. PAYMENT FOR CLASS PACKS
You can purchase a 3, 5, 10 or 20 class pack online or in person at ChromaYoga. Class packs must be used within a 3 month period and after this period any unused credits will expire. Class packs are assigned to individual client accounts and cannot be shared between clients. Packs cannot be suspended or extended.
5. INTRODUCTORY OFFERS
A 7 or 30 day introductory pass can be purchased online or in person at ChromaYoga. Your pass will start from the day of your first pass and expire 7 or 30 days after this date. Introductory offers are for new clients only, are assigned to individual client accounts and cannot be shared between clients, suspended or extended. If find that you have purchased an introductory offer after already attending the studio by either booking directly through Mindbody Online or via a third party app, you will be charged the full price of each class you have taken.
6. CANCELLING YOUR BOOKING, LATE CANCELLATIONS + NO SHOWS.
You may cancel your booking, without charge, up to 12 hours before the start of the class that you have booked. If you cancel or are absent for a class 12 hours or less before it's start, this counts as a late cancel.
If you are on a 3, 5, 10 or 20 class pass, or have paid a drop in fee, upon a late cancellation, no-show or late arrival to a booked class, the credit will be used as if you had attended the class. If cancelled in accordance with the 12 hour cancellation procedure, your class credit will be added back to your ChromaYoga account.
If you are on a 1 Month, Anytime Unlimited, Weekday Unlimited or Off-Peak membership and you late cancel more than 5 times within one month, you will be charged £5 for every following late cancel until your membership renews for the next calendar month.
7. MAKING A CHANGE TO YOUR BOOKING
You may change your booking for a class, up to 12 hours before the start of your class/course/workshop that you have booked.
You may change or cancel a class booking online, through email to, by telephone, or in person at the studio.
8. IF WE CANCEL YOUR BOOKING
In the event that we cancel a class or classes that you have booked, we will contact you by email or telephone to let you know. At the time of cancellation we will offer you the choice between:
having your ChromaYoga account re-credited with the price of the cancelled class; or
being transferred to a class at an alternative date and time.
a refund if you made payment via the pay-as-you-go option
9. BOOKING CONFIRMATION
Your booking is not complete until you have received a booking confirmation from us. Please make sure you receive a booking confirmation before you attend the class. If you do not receive confirmation please contact us by phone, e-mail, or in person through the receptionist on duty at the ChromaYoga premises. Prices are subject to change at any time before we accept your booking. All classes are offered by us subject to availability. We do not guarantee availability at any time.
10. SUBSTITUTE TEACHERS
We reserve the right to make schedule changes when necessary. This can include last minute changes to teachers due to unforeseen circumstances. In this instance, you reserve the right to cancel your reservation and the class will be credited to your account for you to make an alternative booking.
12. LATENESS POLICY
ChromaYoga operates a policy which prevents you taking part in a class if you are more than 5 minutes late. This policy is in place to prevent injury and to be mindful of the teacher and other participants in the class. We ask you to be present at the studio, 10 mins prior to the beginning of the class. If you fail to show for a booked class in accordance with the above, the ‘late cancellation’ policy (clause 6) will come into effect.
We will compensate you for any loss or damage you may suffer as a result of a breach of the duties imposed on us by law. However, our liability to you may be mitigated to the extent the loss or damage is attributed to:
1. your own fault;
2. a third party unconnected with the provision of our services; or
3. events which we could not have foreseen or avoided even if we had taken all of the responsible precautions our liability to compensate you (other than in the case of personal injury or death caused by our negligence) will be limited to £250 having regard to such factors as whether the loss or damage was due to a negligent act or omission by us.
Our liability to compensate you (other than in the case of personal injury or death) will be limited to a reasonable amount having regard to such factors as whether the loss or damage was due to a negligent act or omission by us.
14. CHANGE OF PRICES
We reserve the right to review and change the price of our classes and memberships at our sole and absolute discretion.
Your monthly Membership Fees will remain the same as your Membership start date throughout your contracted period. Once your contract period has come to an end the Membership Fee will be charged at the rate at the time of the renewal.
Payment may be made by cash, credit or debit card, if paid up-front, or monthly by direct debit. If paying by direct debit, you must pay the pro-rata amount for your first months’ membership up-front by cash, debit card or credit card. Your membership fees will be payable each month of your contract period and will become due monthly on the date that you begin your membership. If you sign up online, you must pay your first months’ membership up-front by debit or credit card. Your membership fees will then be payable each month of your contract period and will become due on or before the same date each month which will vary depending upon the date you sign up.
16. NON-PAYMENT OF FEES
If your Membership Fees become overdue, we reserve the right to refuse you entry into our studio/classes/courses/workshops until the overdue sums are paid in full.
Should you default on payments to us, we reserve the right to notify the default to a credit reference agency or other third party to obtain payment from you.
17. CANCELLATION OF MEMBERSHIP
Once your contract period comes to an end the direct debit payments will continue until you give notice of termination. In order to terminate your membership, you must give us a minimum of 30 days’ notice via e-mail to email@example.com. If you wish the membership to terminate at the conclusion of your initial contract period, you must notify us at least 30 days before the end of this period to ensure that your membership ends and that no further direct debits are taken from your bank account.
18. HOW YOU SHOULD CONTACT US
Any written notice or completed form (eg. Request to Freeze Membership) should be e-mailed to the studio; firstname.lastname@example.org
You may change or cancel a class booking by phone, or in person at the studio.
19. FORCE MAJUEURE
We shall not be liable to you or deemed to be in breach of these terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms , if the delay was due to any cause beyond reasonable control, including, but not limited to, Acts of God, explosion, flood, storm, fire, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T, viruses, difficulties in obtaining raw materials, labour , fuel, parts or machinery, power failure or breakdown in machinery.
No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.
If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
22. ENTIRE AGREEMENT
These Terms constitute the entire agreement between the parties and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between parties.
23. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit the exclusive jurisdiction of the English courts.